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Terms and Conditions

Terms of product

Quality

Bloomies Cakes are hand-made. We want to inform you that our cakes may have a slight variations in appearance. if any components are unavailable, we may replace them with equal or better quality. Please inspect the appearance of the cake upon collection or delivery and contact us if there is any defects. 

Consequential Costs

Bloomies Cakes will make every effort to create the cake you want and deliver it in perfect condition.

In the unlikely event that this does not occur, Bloomies Cakes will take reasonable steps to rectify the situation and ensure you have a cake you are happy with. However, Bloomies Cakes does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery.

This does not affect your statutory rights.

Cancellations

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date.

Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total.

In the event of cancellations within 72hrs of collection or delivery, Bloomies Cakes reserves the right to retain the total value of the order to cover costs.

Once your order has been fulfilled, no amendments or cancellations can be made.

Customer Complaints 

We work hard at Bloomies Cakes to ensure your complete satisfaction with our products.

If you are not entirely satisfied with your purchase or the standard of the cake collected you can contact us at our email or Contact Form.

Email: bloomiescakes1.com

Bloomies Cakes give all complaints urgent attention. Every complaint will be acknowledged within 5 working days and we will endeavor to resolve the matter within 15 working days.

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Refund policy

Returns

Perishable goods such as food unfortunately cannot be returned. 
 

Refunds (if applicable)

If you aren't satisfied with the condition of a food product that you receive from us following an online purchase please contact us immediately using the Contact Form with full feedback and attached pictures of the product you received. Without pictures of the product we cannot proceed with investigating your online purchase. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any errors for example, wrong address entered by the customer will not be eligible for a refund. Customers are however, eligible for a replacement order if new delivery address details are provided 7 days before the selected delivery date.  

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Inscriptions

Inscription orders with offensive, obscene or hateful language will not be fulfilled.

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Selection Boxes

Exact number of each type of slice is subject to availability.

Detailed Ingredients and Allergen Information:

1) All of our ingredients are always of the highest quality.
2) All fruit cakes used contain nuts (almonds, walnuts and peanuts), other nuts or nut oil unless otherwise requested.
3) Nuts: Please note all our cakes are made in an environment where peanuts, nuts (almonds and walnuts) and nut products (confectionery) are used.
4) Dairy: Please note all our cakes are made in an environment where milk, butter, and other dairy products are used.
5) Eggs: Please note all our cakes are made in an environment where eggs are used.
6) Wheat flour, Rye, Barley (cereals containing gluten): Please note all our cakes are made in an environment where cereals containing gluten i.e. wheat flour, rye, barley products are used.
7) To the best of our knowledge none of our ingredients above are manufactured in facilities that also process lupin flour.
8) Seeds: Please note all our cakes are made in an environment where sesame and poppy seed products are used very occasionally.
9) Soya: Please note all our cakes are made in an environment where soya milk, soya margarine and other soya products are used. 
10) Dried fruits: Please note our dried fruits used in various cakes (mainly fruit cakes) and mince pies are preserved with Sulphur Dioxide and Sulphates.

 

Allergen Statement (EU FIC 1169/2011 Regulations)

It is important you inform us of any allergens that may affect anyone eating this product so we can carry out a risk assessment regarding the level and severity of any known allergic reaction that could occur. In purchasing this product you agree that it is your responsibility to inform your family, friends, colleagues and/or guests attending your event of the allergens in this product and to carry out your own risk assessment if required.

Having advised you in relation to allergen risk we must stress that although every reasonable care and effort is taken in the preparation, we can NOT guarantee your product will be 100% trace free of allergens that are carefully stored and used daily on the premises i.e. Wheat flour, Barley, and Rye (cereals containing Gluten), Eggs, Milk, Peanuts, Nuts (walnuts, ground almonds, and confectionery), Soya (milk and margarine), Sesame seeds, Sulphur Dioxide and Sulphates (dried fruit preservatives). By purchasing a product online, by e-mail or via any other form you accept and acknowledge that you understand this statement.

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As per our 'Allergen Statement' above please note for those with severe and potentially life-threatening allergies:

Whilst we gladly cater for special dietary requirements we must stress that although every care and effort is taken in the preparation, we can NOT guarantee your product will be 100% trace free of allergens that are carefully stored and used on the premises, i.e. Wheat flour, Barley, and Rye (cereals containing Gluten), Eggs, Milk, Peanuts, Nuts (walnuts, ground almonds, and confectionery), Soya (milk and margarine), Sesame seeds, Sulphur Dioxide and Sulphates (dried fruit preservatives).

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